Canada Visa Portal: Refugee Protection Claimant Document Explained

Did you know that over 90% of asylum applications in Canada are now processed online? Since May 2025, the Canada Visa Portal has been the only way to submit requests for a refugee protection claimant document. This shift ensures faster, more secure processing for those seeking safety.

If you’re navigating the system, understanding the rules is crucial. Paper-based documents expire on April 1, 2025, making digital applications mandatory. The IRCC manages all claims through the portal, streamlining approvals and updates.

This guide walks you through eligibility, the application process, and key benefits. Whether you’re applying or assisting someone, the Canada Visa Portal is your primary resource for accurate, up-to-date information.

What Is a Refugee Protection Claimant Document (RPCD)?

Canada’s updated identification system replaces the RPCD with the Refugee Protection Identity Document (RPID). Issued by IRCC, this temporary ID confirms your status while your case is reviewed.

The protection claimant document (previously called RPCD) helps you access healthcare, work permits, and social services. It’s valid until the Immigration and Refugee Board makes a final decision on your case.

New RPIDs include advanced security features like holograms and barcodes. These prevent fraud and ensure only legitimate holders receive benefits. Always keep your document safe—it’s your proof of eligibility during the process.

If you applied before 2025, your paper refugee protection claimant document remains valid until April 1. After that, all applicants must use the digital portal for updates or replacements.

Eligibility for a Refugee Protection Claimant Document

Understanding your eligibility is the first step in securing your status in Canada. The process depends on whether your case is under review or already approved by authorities. You must also follow strict rules if your document is lost or stolen.

When Your Claim Is Under Review

You qualify if the refugee board canada (IRB) is actively reviewing your case. This includes pre-removal risk assessment (PRRA) applications. Your presence in Canada is mandatory—applications from abroad are not accepted.

For replacements due to theft, a police report is required. Submit your request within three months before expiry to avoid delays. The portal automatically checks your eligibility during submission.

After Approval of Your Claim or PRRA

Approved cases transition to permanent residence applications. Your document remains valid until IRCC processes your next steps. Keep copies safe—reprinting approved documents follows the same rules as new applications.

If your refugee claim is denied, you must return the document. Continuing to use an invalid ID may affect future immigration processes.

How to Apply for a New or Replacement RPCD

Lost or expired your ID? Here’s how to quickly request a replacement online. The Canada Visa Portal streamlines the process, whether you’re applying for the first time or updating your details.

Filling Out the Web Form

Start by selecting “New Application” or “Replacement” on the portal. Your application number (format: letter + 9 digits) is mandatory. Include the keyword REFDOC to avoid delays.

For family requests, submit separate forms per member. Double-check these fields:

• Refugee claim designation (if applicable)
• Current address (no abbreviations)
• Contact details (email/phone)

Uploading Photos and Supporting Documents

Ensure files meet IRCC’s standards:

Avoid common errors like missing keywords or incomplete addresses. The portal flags mistakes before submission.

Photo Specifications for Your RPCD Application

A rejected photo can delay your application—here’s how to avoid it. IRCC requires strict adherence to technical and compositional rules. Follow these guidelines to ensure your submission is approved.

Technical Requirements

Your image must be a JPG file under 2MB. Use a plain white background with no shadows. Resolution should be at least 600 dpi for clarity.

Full-face visibility is mandatory. Keep a neutral expression and face the camera directly. Shoulders must be visible, and hats or glasses are only allowed for medical or religious reasons.

Age-Specific Rules

Minors under 12 need a guardian present during the photo session. Infants may have closed eyes if necessary. Adults must ensure their appearance matches recent documents.

Common rejection reasons include filters, uneven lighting, or outdated looks. *“Photos must reflect your current appearance,”* notes an IRCC representative.

Resizing Tools

Use free tools like Canva or Adobe Express to adjust dimensions. Provincial and territorial offices provide templates for reference. Double-check these before uploading.

What Happens After You Submit Your Application?

Once your application is submitted, what comes next? Processing typically takes 2–3 weeks. You’ll receive updates via email or the Canada Visa Portal.

Choose between mail delivery or office pickup for your new document. Here’s how they compare:

Destroy old documents immediately after receiving the new one. Shredding or burning is recommended to prevent misuse.

Track your *request* in real time using your portal account. Address changes must be reported within 5 days to avoid delays.

If denied, review the reason and reapply with corrected details. Options for *refugees citizenship Canada* may differ—consult the portal for guidance.

Health Insurance and Other Benefits with an RPCD

Accessing healthcare in Canada is easier with the right coverage. Your eligibility depends on your application stage. The Interim Federal Health Program (IFHP) provides temporary health benefits while your case is reviewed.

• Basic medical services like doctor visits
• Emergency hospital care
• Limited prescription drug coverage

After approval, you’ll transition to provincial health plans. Each province has different rules. For example:

Dental and vision care are rarely included. Advocacy groups can help navigate exceptions. Always keep proof of your status to avoid gaps in services.

For medications, check IFHP’s approved list. Some treatments require special approval. *“Always confirm your benefits before seeking care,”* advises a Toronto-based settlement worker.

Common Questions About the RPCD Process

Navigating the RPCD process often raises important concerns—here’s what you need to know. Below, we clarify frequent uncertainties to help you avoid delays or errors.

Lost or Stolen Documents

Report missing IDs to the police immediately. Submit a copy of the report with your replacement request via the Canada Visa Portal. The process takes 10–14 days.

Validity Across Provinces

Your document works nationwide, but update your address within 5 days of moving. Provincial benefits (like healthcare) may require re-enrollment.

Applications for Family Members

Each family member needs a separate form. Minors under 18 require guardian signatures. Upload all documents together to sync processing times.

Missed the 45-day deadline for your Basis of Claim (BOC)? STCA exemptions may apply if you’re from non-safe countries. Always check the portal for updates.

Denied applications can be appealed within 30 days. Provide new evidence or correct errors flagged by IRCC. *“Consult a legal expert if the reason is unclear,”* advises a Vancouver immigration lawyer.

Conclusion

Ensuring your application meets all requirements is crucial for a smooth process. Remember, paper refugee protection claimant documents expire April 1, 2025—switch to the Canada Visa Portal now.

Keep your ID valid to avoid service gaps. Update changes promptly through IRCC web forms. Provincial legal aid can help if issues arise.

For accurate information, always use the official portal. It’s the fastest way to track progress or submit requests securely.